Accessibility Guide

A Zoo For Everyone

  • Admission

    Groups of individuals with disabilities from an organization will receive free admission and parking if they have pre-registered the organization’s visit. Groups should present their confirmation letters from the Zoo showing that they have registered their organization with special needs, and present it to the gate supervisor. Please contact us for details on policy and to pre-register a visit. (Individuals with disabilities do not receive a discount on admission.)

  • Aira Services for BLV (Blind and Low Vision)

    The Milwaukee County Zoo offers Aira users free access to Aira services while visiting the zoo. For more information about Aira, visit www.aira.io.

  • Carousel sponsored by Penzeys

    Wheelchair accessibility via ramp (300 pounds max).

  • Drinking Fountains

    Accessible water fountains are available in various Zoo buildings and are typically located outside of the restrooms.

  • Elevators

    There are accessible elevators located in the Peck Welcome Center and the Karen Peck Katz Conservation Education Center.

  • Entrances

    All Zoo buildings that are publicly-accessible have a wheelchair accessible entrance.

  • Food Service

    Café 1892 (formerly known as the Flamingo Café) is located on the northern end of the U.S. Bank Gathering Place. There are other concession stands located throughout the Zoo grounds that are open seasonally.

  • Giraffe Experience presented by Miller Lite

    Wheelchair accessibility via ramp.

  • Goat Yard

    For the safety of our animals, service animals are not permitted in the Goat Yard.

  • Gorilla Trek Virtual Reality Experience

    ADA-accessible for people with disabilities and accessible for people with sensory challenges (there are no flashing images). The virtual reality headsets can be unplugged (they are plugged-in for charging purposes), and you do not have to be seated to enjoy the film.

  • Mamava Lactation Suites

    The Milwaukee County was the first Zoo in the country to offer Mamava Lactation Suites – quiet, comfortable, and private areas for nursing mothers to use while visiting the Zoo. Three stand-alone, permanent lactation suites are located in the U.S. Bank Gathering Place, the Aquatic & Reptile Center, and the Family Farm Dairy Barn.

    Mamava believes in offering a quiet, comfortable place to nurse or use a breast pump to help women meet their breastfeeding goals.

    Each unit is equipped with keypad door locks and a phone number to access for the individual code, making the process easy and safe.

  • Parking

    Accessible parking spaces are available in the front of Lots 1, 2, and 3. Vehicles parked in these spaces must display a Disabled Parking Identification Permit hangtag or Disabled/Veteran license plates.

  • Picnic Tables

    There are picnic tables that offer accessibility throughout the Zoo grounds.

  • Public Safety

    For the safety of our visitors and staff, weapons (guns, personal safety devices, sharp implements, etc.) are prohibited in Zoo buildings and on Zoo grounds during posted special events.

    The Zoo is a smoke-free attraction (including e-cigarettes and vaporizers). Smoking is allowed only in the Zoo parking lots.

  • Restrooms

    Accessible restrooms are located in the following buildings: Aquatic & Reptile Center, Giraffe, Nourish 414, Family Farm Marketing and Communications Offices, Dairy Complex, Peck Welcome Center, Primates of the World, Florence Mila Borchert Big Cat Country, Café 1892, and U.S. Bank Gathering Place. Family restrooms with changing areas are located just outside the Zoo’s main Gift Shop and at the West Entrance.

  • Safari Train sponsored by North Shore Bank

    Accessible only for transfers. There is a separate gate for wheelchairs and other mobility devices; please notify ticket seller. Wheelchairs and other mobility devices may be left on the platform while on train ride.

  • ScooterPals

    Currently not ADA accessible.

  • Sensory Processing Needs

    The Milwaukee County Zoo features quiet areas and headphone zones, and also offers sensory bags for use (located at Guest Services in the U.S. Bank Gathering Place). The sensory bags include noise-canceling headphones, fidgets, feeling zone cards, a weighted lap pad, and more. Staff are trained, and supplies are provided by KultureCity. For details on what to expect during a Zoo visit using KultureCity assistance, read our social story.

  • Service Animals

    Pets are not allowed at the Zoo. Service animals that assist individuals with disabilities and comply with the Milwaukee County ADA Service Animal Procedure are welcome at the Zoo.

  • Sky Adventure Zip Line and Ropes Courses

    Currently not ADA accessible.

  • Sky Safari

    Currently not ADA accessible.

  • Transit

    The closest MCTS bus stop to the Zoo is located near the Walk-in Gate on Bluemound Road.

  • Universal Changing Station sponsored by Variety – the Children’s Charity of Wisconsin

    If you have a loved one who needs help with toileting, you’re welcome to use the Zoo’s Universal Changing Station. Just outside the Zoo’s main Gift Shop, the safe, clean station includes an adult-size table holding more than 300 pounds, a toilet, and a sink. With gratitude to our sponsor, Variety – the Children’s Charity of Wisconsin, caregivers and entire families can enjoy the Zoo together.

     

     

     

     

     

  • Wheelchairs and Mobility Scooters

    A limited number of FREE wheelchairs (with driver’s license deposit) are available for visitor use. Mobility (ECV) scooters (maximum weight is 500 pounds) are available for $35/day (cashless transactions ONLY). For more details, click here.

  • Wheelchairs, Mobility Aids, and Other Power Driven Mobility Devices

    Wheelchairs, mobility aids and other power-driven mobility devices that comply with the Milwaukee County ADA Wheelchairs, Mobility Aids, and Other Power Driven Mobility Devices Procedure are welcome on Zoo grounds.

  • Zoo Expeditions sponsored by Meijer

    One of the Zoo’s three trams is accessible. Please call ahead to ensure availability of the accessible tram on the day of your visit.