Plan Ahead

Guest Services & Rentals

  • Wilderness Resort Stroller and Wagon Rentals

    Our strollers and NEW wagons are available year-round on a first-come, first-served basis, for an additional fee. Located next to the U.S. Bank Gathering Place in the summer; in the winter inside the U.S. Bank Gathering Place. Strollers can accommodate up to 2 children (maximum weight is 100 pounds).

    Stroller: $12.50 plus tax

    Wagon: $15.50 plus tax

     

    Strollers and wagons are available to rent through a cashless transaction either at the kiosk inside the U.S. Bank Gathering Place or outside at the Mobility Tent.

    • Skip the line, scan the QR code to pay digitally, and pick up your rental.
      OR
    • Rent inside at the kiosk or outside at the Mobility Tent by paying with credit card or scanning the QR code to pay digitally.

     

    Strollers and wagons can also be reserved 35 minutes in advance by scanning the QR code (in the U.S. Bank Gathering Place or at the Mobility Tent) or by visiting this secure website on your mobile device. Apple Pay is also accepted.

    Only available inventory will be shown, and all rentals are first come, first served. If an advance reservation is made and the transaction is not complete, it will be timed out (voided) after 35 minutes.

  • Wheelchairs and Mobility Scooters

    Wheelchairs are available for $10/day plus tax. Mobility (ECV) scooters (maximum weight is 500 pounds) are available for $35/day plus tax. Mobility scooters can accommodate 1 person (maximum weight 500 pounds).

    Mobility (ECV) Scooter: $35/day plus tax

    Wheelchair: $10/day plus tax

     

    Wheelchairs and mobility scooters are available to rent through a cashless transaction either at the kiosk inside the U.S. Bank Gathering Place or outside at the Mobility Tent.

    • Skip the line, scan the QR code to pay digitally, and pick up your rental.
      OR
    • Rent inside at the kiosk or outside at the Mobility Tent by paying with credit card or scanning the QR code to pay digitally.

     

    Wheelchairs and mobility scooters can also be reserved 35 minutes in advance by scanning the QR code (in the U.S. Bank Gathering Place or at the Mobility Tent) or by visiting this secure website on your mobile device. Apple Pay is also accepted.

    Only available inventory will be shown, and all rentals are first come, first served. If an advance reservation is made and the transaction is not complete, it will be timed out (voided) after 35 minutes.

  • Nursing Suites

    Breastfeeding Stations are available for nursing mothers; three comfortable private areas. Locations: U.S. Bank Gathering Place, Aquatic & Reptile Center and the Dairy Complex in the Family Farm.

    Lactation Suite

  • Sensory Inclusion

    In partnership with KultureCity, the Zoo is certified as sensory-inclusive, accommodating, and providing a positive experience for guests with sensory sensitivities. Download the free KultureCity app to view the available sensory features, and check out a sensory inclusive bag at Guest Services in the U.S. Bank Gathering Place.

    Sensory Inclusive Bag

  • Lost and Found

    Please complete this form for lost and found items. If your item is found, a Zoo staff member will be in contact with you.

    If you lost your item today, please check with Zoo Administration to see if it was turned in. Zoo Administration is located in the U.S. Bank Gathering Place and can be reached at 414-771-3040.

For information on First Aid and Lost Children, stop in the Administration Office.

Be aware of a recent "anniversary" ticket scam. tHE ZOO IS not affiliated with this.