Virtual Valentines FAQs - All the Details

  • What should I expect from a Virtual Valentine?

    In your video, you will have your featured animal joined by an animal care staff member who will share your message. The animal care staff will introduce themselves and the animal, share your message, and add a fun fact or two to complete the message.

  • How long are the videos?

    Videos are usually about 30-seconds long. Length varies slightly with each request.

  • How do I request a Virtual Valentine?

    When you book, select the animal that you want to be featured in your video. Once you complete your purchase, you will need to also complete a form with all the information needed to fulfill your request. You can expect to receive the link to your video delivered on or before February 12.

  • How far in advance should I order a Valentine?

    We advise that you order your Virtual Valentine as soon as possible, as we have a limited amount of filming availability per animal and early bird pricing. The last day to order is February 7 at 11:59 p.m. Central Standard Time.

  • Will the video be delivered to the intended recipient for me?

    The requested video will be delivered to the person who made the request, not the intended recipient. The person making the request will be responsible for sharing the video with the intended recipient. If you choose the anonymous delivery option, there is an additional $5 charge to have the video sent on Valentine’s Day. The special link will be sent to you and the recipient separately on February 14 between 9 a.m. and 3 p.m. Central Standard Time.

  • How will videos be delivered?

    The person who made the request will receive an email when the Valentine is ready. Included in the email will be a link to download your video through Google Drive.

  • Do I need to have a Google or Gmail account to download the video?

    No, you will be able to access the video file with the link that is provided without having a Google or Gmail account.

  • How long will I have to download a copy of my video?

    You will have 14 days to download and save a copy of your video. After 14 days, the video will be deleted from our cloud storage (Google Drive).

  • What if I don’t receive my Virtual Valentine by February 12?

    First, please check your spam or junk mail folders. Emails from the Zoo may end up in these folders. If you still do not receive an email with your Virtual Valentine, please contact us at Make sure to include your order number, the name of who requested the Valentine, and the email address associated with the purchase.

  • Ready to purchase your Virtual Valentine?

    Place your order here!

  • More questions?

    Contact the Wild Connections team at

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